State Farm® Insurance Agent Keith Garlock
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
George Kolybakos
March 15, 2025
5
out of
5
rating by George Kolybakos
"There was a massive mixup on my insurance policies of my cars in my homes from another agency and I got transferred to this agency with Keith Kerloch and his crew. They have done an amazing job and clarifying everything and bringing my accounts back to normal. I want to thank them very very much for helping me out excellent agency to be with."
We responded:
"Thank you, George, for sharing your experience! I'm happy to know that our team was able to assist in clarifying and normalizing your insurance policies. Your appreciation means a lot to us, and we're grateful to have you with us. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
Marcio Paguaga
March 15, 2025
5
out of
5
rating by Marcio Paguaga
"I can’t say enough great things about Bella and Jovita at Keith Garlocks Office! They are always incredibly helpful, professional, and responsive. Anytime I call in with questions, they take the time to provide clear answers and ensure I fully understand everything. What truly sets apart is their dedication to follow-ups—whenever I reach out, they always make sure to get back to me promptly with any updates or additional information. Their excellent customer service and genuine care make every interaction a great experience. I highly recommend working with them!"
We responded:
"Thank you, Marcio, for your wonderful feedback! I'm happy to hear that Bella and Jovita have been incredibly helpful and professional in addressing your questions. Their dedication to follow-ups and providing clear answers is something we truly value. We're grateful for your recommendation and are here for any future needs or questions you might have."
Juan Alvarez
March 14, 2025
5
out of
5
rating by Juan Alvarez
"I have been a Keith Garlock State Farm customer for over 10 years, and Jovita Ortega has always provided excellent service. Recently, Monica Torres assisted me with my car, and she did a fantastic job."
We responded:
"Thank you, Juan, for your continued loyalty over the past decade! I'm delighted to hear that Jovita has consistently provided excellent service and that Monica recently assisted you with your insurance needs so effectively. Our team is committed to delivering top-notch service, and it's wonderful to know we're meeting your expectations. If you ever need further assistance, feel free to reach out to our office anytime."
Steve Baker
March 13, 2025
5
out of
5
rating by Steve Baker
"Thank you Monica for all your helpful reviews of our current vehicles and the updates that are saving me money. I’m so appreciative of your patience and input. You’re the best. Jennifer B"
We responded:
"Thank you, Jennifer, for your wonderful feedback! I'm delighted to know that Monica's reviews and updates have been so beneficial for you. Her dedication and patience truly make a difference. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Beth Ann Turner
March 5, 2025
5
out of
5
rating by Beth Ann Turner
"My family has had insurance with State Farm through Keith Garlock’s office for many many years. I want to express how grateful I am to the team there for their help with a recent auto flood claim. First, right after the parking lot at my place of work flooded and damaged my car’s transmission, I called the office. Skip Wellman verified my coverage and walked me through what steps to take, and I followed his advice to get a claim started. Once the claim was started, Skip called me to follow up and make sure to answer my questions. A bit later in the week, the claims process seemed to stall, and I called the office to see what I could do to move things along. This time, Monica called State Farm corporate to check on the delay, then she called the mechanic to help clarify what was needed. By the next day, the claim was back on track and the repairs were authorized. State Farm corporate was also helpful over the phone, but I think that Skip and Monica were who really helped resolve the claim and get my car repaired so I could get on with life. Thank you!"
We responded:
"Thank you so much, Beth Ann, for taking the time to share your experience with our office! I am truly delighted to hear that Skip and Monica were able to assist you effectively with your claim and help get everything back on track for you. It’s incredibly rewarding to know that their dedicated efforts made a significant difference in resolving your situation. If you have any further questions or if you need any assistance in the future, please don’t hesitate to reach out to us. We are always here to help and support you in any way we can!"
Jennifer Coleman
February 27, 2025
5
out of
5
rating by Jennifer Coleman
"Kudos to Kelly Irwin at Keith Garlock's State Farm Rohnert Park Agency. Thank you Kelly, for your prompt professionalism, expertise, attention to detail and the personal touch you give to our accounts. We've been with State Farm for over 35 years for our personal and rental propety insurance needs. It's refreshing to still be able to visit a brick and mortor insurance company."
We responded:
"Thank you, Jennifer, for your wonderful feedback! We're happy to know that Kelly's professionalism and personal touch have made a positive impact on your experience with us. It's great to hear that you appreciate the convenience of visiting our office in person. We truly value your loyalty over the past 35 years and look forward to continuing to serve your insurance needs. If you ever have any questions or need assistance, please feel free to reach out!"
Karen A
February 26, 2025
5
out of
5
rating by Karen A
"Mónica Torres was extremely helpful, knowledgeable, and very professional, offering advice and guidance and encouragement regarding my numerous questions and concerns about my policies. Thank you."
We responded:
"Thank you, Karen, for your wonderful feedback! I'm happy to hear that Mónica provided you with helpful and professional guidance. It's great to know she was able to address your questions and concerns. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Angie Gomez
February 5, 2025
5
out of
5
rating by Angie Gomez
"I have been with State Farm for over 25 years , I have had multiple cars and kids on my policy at any given time which of course comes with minor accidents and tickets, through it all State Farm , Keith Garlock have continued to work with me and for me , with positive outcomes I have heard the horror stories of other insurance companies and I will happily stay put with State Farm"
We responded:
"Thank you, Angie, for your loyalty and trust over the past 25 years! I'm glad to hear that our team has been able to support you through various situations with positive outcomes. It's wonderful to know that you feel confident with us, especially when compared to other experiences you've heard about. If you ever need anything or have questions, we're here to help!"
Gloria Carvajal
February 1, 2025
5
out of
5
rating by Gloria Carvajal
"I am impressed by the level of care and attention the staff at Keith Garlock’s - State Farm Insurance office offers when I need their help with regards to my car or renters insurance. They provide exceptional service and commitment to my needs. Their dedication to understanding and meeting my specific needs has been remarkable. I am particularly impressed by their commitment to fair pricing. Keith Garlock’s values transparency and honestly in their pricing. I am grateful for the service that they have provided me over the past 15 years."
We responded:
"Thank you so much, Gloria, for sharing your experience with our office! I'm glad to know that our team's dedication and attention to your insurance needs have made a positive impact. It's wonderful to hear that our commitment to fair and transparent pricing has been appreciated. We're grateful for your trust and loyalty over the past 15 years. Please feel free to reach out anytime you need assistance or have questions."
M M
January 30, 2025
2
out of
5
rating by M M
"Was in an accident that wasn’t my fault and the person who hit me wanted to settle without insurance. State Farm Rp advised to wait to hear back from him but I told her my gut tells me he will flake. She said it’s Friday and he might have other stuff to do. Well, he did flake so I called State Farm Corporate to report the accident. State Farm Rp calls me after saying I did the right thing and good thing I’m not hurt. Thinking that they were concerned for my health, her next sentence was “because I’m not seeing you have any medical coverage with us.” I told her that I had my own and she said “I bet it doesn’t cover chiropractic.” Well, it does cover chiropractic care. They only reached out to me to upsell me on something and not to answer my initial request. Been with them a long time and this wasn’t the first time they were not helpful at all."
We responded:
"Hello and thank you for your feedback. We’re sorry to hear about your experience and want to help resolve any concerns you may have. If this was handled through State Farm’s call center, we’re sorry for your experience and would love the opportunity to assist you with your claim. Unfortunately, since this review does not include a name, we’re unable to reach out directly. Please know that our priority is always to assist our customers with their claims and coverage questions. Please reach out to our office directly at (707) 584-7585 so we can better assist you."
Jed Hornback
January 30, 2025
5
out of
5
rating by Jed Hornback
"Kelly is our rep at Keith Garlock's office. I recently bought a new car and haven't sold my previous one, and she did an amazing walking me through all of my options and finding the best discounts. We switched from Geico to State Farm and could not be happier with this agency."
We responded:
"Thank you, Jed, for sharing your experience! I'm glad Kelly was able to assist you with your insurance options and find great discounts. It's wonderful to know that you're happy with your decision to switch to our office. If you need further assistance, feel free to reach out anytime."
Long Beach Hoops
January 29, 2025
5
out of
5
rating by Long Beach Hoops
"I've been with Keith Garlock's office for probably 15+ years and have received exceptional service every time I interact with them. My long-time agent recently retired and she has been replaced by Kelly Irwin. Kelly hasn't missed a bit. She's continued on with the long-standing excellent customer service and responsiveness. Highly recommend them and her."
We responded:
"Thank you so much for your continued support over the years! We're delighted to know that Kelly has maintained the high level of service you've come to expect from our office. Your recommendation means a lot to us. If you ever need anything or have questions, we're here to help!"
Chuck Greninger
January 27, 2025
5
out of
5
rating by Chuck Greninger
"This is Chuck Greninger in LA. I just spoke with Kelly in your office and she was quite helpful and knowledgeable. I have also talked to Keith at your office some time ago and he was quite helpful and knowledgeable. As a matter of fact, last time I told one of them that if there office closed ( for any reason), that I would just “follow them around “."
We responded:
"Thank you, Chuck, for sharing your experience! I'm glad to hear that both Kelly and our team have been able to assist you effectively. Your loyalty and kind words mean a lot to us. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!"
Debbie Haggard
January 8, 2025
5
out of
5
rating by Debbie Haggard
"I can't say enough about the service from Jovita at Keith Garlock's office. She consistently goes above and beyond and it's obvious that she really cares about her customers. We have been with this office for close to 40 years and highly, highly recommend them."
We responded:
"Thanks for the kind words, Debbie! We’re happy to hear Jovita was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
S Clancy
January 5, 2025
5
out of
5
rating by S Clancy
"Keith and his team are always responsive to questions or concerns regarding my policies, and are all courteous and professional. In 2024 my homeowner policy was non renewed due to fire risk, (not something he could control). Keith went above and beyond to assist me in securing coverage. He explained details of the FAIR plan policy and the supplemental coverage I need. He submitted the FAIR plan application timely and kept me informed of all steps in the process. Thank you Keith and team."
We responded:
"Thank you for your wonderful feedback! I'm happy to know that our team was able to assist you with your homeowner policy and provide the necessary guidance on the FAIR plan and supplemental coverage. Your appreciation for our responsiveness and professionalism means a lot. If you have any more questions or need further assistance, feel free to reach out anytime. We're here to help!"
Nancy G
October 17, 2024
5
out of
5
rating by Nancy G
"Monica Torres, at the RP State Farm helped me from day one. You could not ask for anyone better than her expertise, kindness and patience with my recent accident. I highly recommend anyone to use her services and also the claims department was so kind and patient with me. This was my first accident; in my life ( and I'm old); and I couldn't have had a better experience. Just wonderful service."
We responded:
"Nancy, thank you so much for your wonderful review! I'm very happy to hear that Monica was able to assist you with such expertise, kindness, and patience during your recent accident. It's great to know that our claims department also provided the support you needed. We're grateful for your recommendation and are always here to help with any future needs. - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
LISA BROWN
September 17, 2024
5
out of
5
rating by LISA BROWN
"Kelly is always pleasant, well informed and professional. She is ready to answer any questions about your policy and coverages. She is one of the many reasons I have been a State Farm client for decades."
We responded:
"Thank you, Lisa, for your wonderful review! I'm happy to know that Kelly has been consistently pleasant, well-informed, and professional in assisting you with your policy and coverages. It's clients like you who make our work so rewarding. We're grateful for your decades of loyalty and look forward to continuing to serve you. If you ever have any questions or need further assistance, our office is always here for you! - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
M S
September 11, 2024
5
out of
5
rating by M S
"I highly recommend working with Keith Garlock's office. Everyone is very professional and responsive."
We responded:
"Thank you, M S, for your recommendation! I'm glad to hear that you found our team professional and responsive. We appreciate your support and look forward to assisting you with any future needs. - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
Julie McIntyre
August 17, 2024
5
out of
5
rating by Julie McIntyre
"Always helpful staff when you have any questions."
We responded:
"Hey Julie, Thanks for the awesome review! I'm glad our staff could help with your questions. We're here for you anytime you need us. - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
Sue Klick
August 9, 2024
5
out of
5
rating by Sue Klick
"Excellent customer service at this office. Appreciate the attention to detail."
We responded:
"Hey Sue, Thanks a lot for your awesome review! I'm really happy you appreciated our customer service and attention to detail. If you need anything else, we're here for you! - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
Blackburn24 Ocean
July 24, 2024
5
out of
5
rating by Blackburn24 Ocean
"I Had excellent customer service with Ms.Kelly 👍"
We responded:
"I'm so glad you had an excellent experience with Kelly! Your feedback means a lot to us. If you need anything else, we're here to help! - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
Jenny Reeder
June 28, 2024
5
out of
5
rating by Jenny Reeder
"Knowledgeable and kind staff. Always available for a phone call or in person appointment if needed. I appreciate their guidance with my home and life insurance needs. Highly recommend Keith and his staff."
We responded:
"Jenny, I'm pleased to hear you found our staff knowledgeable and kind! We're grateful for the opportunity to assist with your home and life insurance needs. Thank you for recommending our office – we're here for you anytime you need us! - Keith Garlock - State Farm Insurance Agent, Rohnert Park, CA"
Ricky Resendiz
February 3, 2024
5
out of
5
rating by Ricky Resendiz
"I have been a loyal customer for as long as I can remember. I have dealt with Jovita who has made my insurance experience so easy and very reliable. Jovita is both English and Spanish speaking so being that I speak Spanish it has been more easier for me. The team at the office is very helpful and knowledgeable. I’ve had no complaints for the Garlok’s office and I plan on dealing with them for many years to come!"
We responded:
"Ricky, we are grateful for your kind words and thrilled to hear about your positive experience with Jovita. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Jovita exceeded your expectations."
Ralph Cable
February 1, 2024
5
out of
5
rating by Ralph Cable
"Great service, great people to deal with 👍"
We responded:
"Ralph, thank you! We appreciate your trust in us to take care of your insurance policies."
Pritam Lama
January 23, 2024
5
out of
5
rating by Pritam Lama
"The office is kept well organized. The staff are very helpful and knowledgeable."
We responded:
"Thank you, Pritam, for the wonderful review! Our team strives to provide excellent service, and we are happy to hear that our team delivered for your policies!"