Keith Garlock

Position/Title: Office Manager Start date with Keith: May 22, 2007

As the Office Manager at Garlock Insurance Agency, I have had the privilege of being a top tier producer for life insurance for many years. Throughout my tenure, our office has consistently qualified for State Farm's prestigious Life Ambassador Club, which is one of the company's highest honors. This achievement reflects the dedication and hard work that our team puts into providing exceptional service to our customers.

One of my professional triumphs is the confidence that customers place in me. They know that I am here to help and educate them on insurance and financial products. Building this confidence has been a cornerstone of my career, and I take great pride in being able to guide and support my customers through their insurance needs.

In addition to my role as an office manager, I have also been responsible for developing a Hispanic household account within the Garlock Agency's book of business. As a bilingual professional, I have personally been involved in offering insurance services to our Spanish-speaking community for 21 years. This experience has allowed me to connect with a diverse range of customers and provide them with tailored options that meet their unique needs.

Outside of work, I prioritize spending quality time with my family and friends. I believe that maintaining a healthy work-life balance is crucial for personal well-being and happiness. When I'm not in the office, you can find me traveling to new destinations, going for hikes or walks, and enjoying the serenity of the beach. These hobbies provide me with the relaxation and rejuvenation I need to excel in my professional life.

The greatest part of my job is that I get the finest of both worlds. Being bilingual, I can effectively communicate with a wide range of customers, and I have been blessed with amazing policyholders with whom I can share my expertise. This combination of language skills and professional knowledge allows me to serve my customers with the utmost care and attention.

Overall, my journey as an Office Manager has been defined by professional triumphs, personal values, and fulfilling hobbies. I am grateful for the opportunities I have had to make a positive impact in the insurance industry and the lives of my customers.

Position/Title: Customer Service Representative Start date with Keith: January 2016 (licensed February 2017)

As a Customer Service Representative at Keith's agency, I have had the privilege of helping customers understand their insurance coverages and identify ways to make them more complete and protective. It is a professional triumph for me to be able to provide guidance and support to our valued customers, ensuring they have the right coverage to meet their specific needs.

Confidence, integrity, and honesty are the core values that guide my interactions with customers. I believe in building strong relationships based on confidence and transparency. By providing clear and accurate information, I strive to empower our customers to make informed decisions about their insurance.

Outside of work, I have a passion for reading, painting, and gardening. These hobbies provide me with a creative outlet and a sense of tranquility. I enjoy diving into a good book, expressing my creativity through art, and nurturing plants in my garden.

The greatest part of my job is ensuring that our customers are not only protected but also not paying too much for their insurance. By reviewing their coverages and identifying potential savings, I can help them find the right balance between affordability and adequate protection. Working with our amazing staff is another highlight of my job. Collaborating with a dedicated team allows us to provide exceptional service and support to our customers.